Audience
IT departments
About GLPI
GLPI is an incredible Service Management software based on open source technologies. It helps you plan and manage IT changes in an easy way, solve problems efficiently, automate your business processes and gain control over your IT infrastructure.
Key features of GLPI:
1. Service Desk
2. Asset management and automatic inventory
3. Rationality for data quality control
4. Administrative and financial management of assets
5. Software inventory and licences management
6. Knowledge and frequently asked questions
7. Statistics and reports
8. Profound integration
9. Android-based devices inventory
SysAid
SysAid revolutionizes the IT realm with a state-of-the-art, next-gen ITSM platform, effortlessly elevating service delivery for organizations. Leveraging cutting-edge generative AI, intricately woven into every service management aspect, SysAid offers a holistic solution. Its intuitive interface and immersive conversational user experience redefine operational norms, marking a monumental shift. Empowering IT admins and Service Management leaders, SysAid unlocks productivity, allowing employees to center on core roles. This empowerment fosters a sense of purpose, enabling unhindered operations, and propelling entities toward achieving their paramount objectives.
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Device42
With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time.
As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.
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SuperOps
SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation.
MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’ work and life easier.
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Canfigure
Canfigure Inc. is the developer of dynamic business software, designed to flex with your business needs. The modular approach of Canfigure is designed to provide solutions that scale for any business size or industry and includes customization capability unlike other competitors. We believe in keeping it simple with easily self-deployable, cost effective, standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding your user base at a pace that suits you. With out of the box support for all types of assets, Canfigure can be customized to hold information for any type of asset including IT Systems, inventory, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as maintenance history, and linked directly to supporting contract documents.
Learn more
Pricing
Starting Price:
€19/month/user
Pricing Details:
Price (exc.tax) for GLPI Network Cloud:
19€ / month / IT User
Prices (exc.tax) for GLPI Network On-premise 1 year editor guarantee:
Basic Level - 1.200 €
Standard Level - 3.600 €
Advanced Level - 12.000 €
19€ / month / IT User
Prices (exc.tax) for GLPI Network On-premise 1 year editor guarantee:
Basic Level - 1.200 €
Standard Level - 3.600 €
Advanced Level - 12.000 €
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
TECLIB
Founded: 2009
France
glpi-project.org
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Product Details
Platforms Supported
SaaS
Windows
Mac
Linux
Android
On-Premises
Training
Documentation
Webinars
Support
Phone Support
Online
GLPI Frequently Asked Questions
GLPI Product Features
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
Configuration Management
Access Control / Permissions
Application Deployment
Reporting Analytics / Visualization
Task Management
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Data Center Management
Device Auto Discovery
Import / Export Data
Multi-Platform
Multi-User
Power Management
Audit Trail
Behavior-Based Acceleration
Cross Reference System
Diagnostic Testing
JCL Management
Sarbanes-Oxley Compliance
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Knowledge Base
Live Chat
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Interaction Tracking
Known Issue Management
Multi-Channel Communication
Network Monitoring
IT Asset Management
Asset Tracking
Configuration Management
Contract/License Management
Cost Tracking
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Supplier Management
Audit Management
Compliance Management
Depreciation Management
Requisition Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
License Management
History Tracking
Automatic SKU Recognition
Central LM Server
Copy Protection
Node Management
Online Activation
Portable License
Sarbanes-Oxley Compliance
Timing Rights
Trial License
Live Chat
Canned Responses
Customizable Branding
Offline Form
Geo Targeting
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
SLA Management
Self Service Portal
Remote Control
GLPI Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"GLPI is great for most companies!" Posted 2021-05-12
Pros: - Very complete ITIL inspired ITSM software.
- Automated inventory using FusionInventory
- Got various plugins to extend its function (most don't need it).
- Got mailgate automation options
- Great and helpful community.
- Custom notification templates
- Multi tanancy options
- Lots of reporting options and visualizations
- knowledgebase functions
- SAAS option available (payed)
- Easy well maintained upgrade procedures
- Followup templates
- Ticket planning options
- Free if installed locally;
- Very clean user interface.
- Ldap integrationsCons: - Might be complex to install and configure if you have no LAMP experience.
- Risk of administrating to much information;Overall: I would advice GLPI for small to midsize companies any day! Its very complete and covers all main ITIL requirements. Being open source is very easy to extend automation and reporting using third party tooling.
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